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Treasured Rewards Loyalty Program FAQ

Please refer to the Pevonia Loyalty Rewards Program: Terms & Conditions of Participation below for the full list of program terms.

Pevonia Loyalty Rewards is a loyalty program that rewards customers for purchasing Pevonia products and participating in certain brand experiences. It is a tier-based program determined by the amount of money spent within a single year on eligible purchases. Points are earned on eligible purchases and through qualifying activities beginning on the date when you enroll and make your first purchase. There are 4 tiers with associated benefits:

  • Tier 1 Bronze $1 - $249
  • Tier 2 Silver $250 - $499
  • Tier 3 Gold $500 - $799
  • Tier 4 Platinum $800+

When you create an account and make your first purchase you will be placed in Tier 1 (Bronze) and be eligible for all the benefits Tier 1 members receive. If you spend $250 in your first year, you’ll be moved up to Tier 2 (Silver). If you spend $500 or more in your first year, you’ll be moved up to Tier 3 (Gold). If you spend $800 or more in your first year, you’ll be moved up to Tier 4 (Platinum). Tier eligibility begins 30 days after you qualify for that tier.

Your status in a tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to make qualifying purchases to remain in that tier each year. For example, if you qualify for Tier 2 (Silver) during your first year, you’ll maintain Silver status during your second year. But, if you spend less than $250 on eligible purchases during your second year, you’ll drop back down to Tier 1 (Bronze) status on your second anniversary date.

As a member, you earn points that determine your points benefits plus tier levels and tier benefits.

Points Benefits: Starting at $250, you are eligible to redeem some or all your points for rewards. Please login to your Pevonia account to see the latest reward offerings. Reward offerings are subject to availability and must be redeemed with a purchase on www.pevonia.com. These rewards are based on the total qualifying purchases you have made in a single year as listed below. You may redeem one reward per transaction on www.pevonia.com based on your available points. You must redeem your available points prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to zero (0) and you start accumulating new points and earning new rewards.

Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on www.pevonia.com. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the amount spent on qualifying purchases made in the prior year.

Tier 1 Bronze: $1 - $249
  • $1=1 Point
  • Birthday Bonus (50 Points After 1st Purchase)
  • Free Samples with Order
  • Free Shipping on Orders of $75+
  • Subscribe & Save
Tier 2 Silver: $250 - $299
  • $1 = 1 Point
  • $10 Coupon for Tier Entry ($100 Minimum Spend)
  • Birthday Bonus 100 Points After 1st Purchase
  • Free Samples with Order
  • Free Shipping on Orders of $75+
  • Subscribe & Save
  • Pevoniac Punch Card (Make 4 Purchases of $120+, Receive 200 Points)
  • Redeem Points for Full Size Products
Tier 3 Gold: $500 - $799
  • $1 = 1 Point
  • $15 Coupon for Tier Entry ($100 Minimum Spend)
  • Birthday Bonus 150 Points After 1st Purchase
  • Free Samples with Order
  • Free Shipping on Orders of $75+
  • Subscribe & Save
  • Pevoniac Punch Card (Make 4 Purchases of $120+, Receive 200 Points)
  • Redeem Points for Full Size Products
  • Early Access to New Products & Promotions
Tier 4 Platinum: $800+
  • $1 = 2 Points
  • $20 Coupon for Tier Entry ($100 Minimum Spend)
  • Birthday Bonus 200 Points After 1st Purchase
  • Free Samples with Order
  • Free 2 Day Shipping
  • Subscribe & Save
  • Pevoniac Punch Card (Make 4 Purchases of $120+, Receive 400 Points)
  • Redeem Points for Full Size Products
  • Early Access to New Products & Promotions
  • Access To Virtual Events
  • Video Skin Consult with Educator

To earn points, you must be logged into your account when you make a purchase. If you are not a member of Pevonia Rewards at the time of purchase, you must create an account at https://www.pevonia.com/login.php?action=create_account before your purchase and be logged in to that account in order to be eligible to earn points on that purchase. Bronze, Silver, & Gold Pevonia Rewards members receive 1 point for every $1 spent on eligible purchases and Platinum Pevonia Rewards members receive 2 points for every $1 spent on eligible purchases on www.pevonia.com. Eligible purchases include regular priced merchandise and exclude sales tax, state fees, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time.

In addition to qualifying purchases, there are more ways to earn points! Please visit https://www.pevonia.com/rewards1/ for more details.

All points are pending until your order ships; at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

When you qualify for a coupon reward it will be emailed to you. If you do not receive the email or cannot find it you can retrieve your coupons by logging into your Pevonia Account, under MY ACCOUNT click on “My Rewards”. Click on the button REWARDS HISTORY under your points total. Here you can copy any unused coupon codes listed under “Status” to use towards your next order. Most coupon codes require a minimum purchase of $100.

Points will be added to your account once your order ships. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

When you redeem your points for rewards, the available points in your account will decrease based on the amount of points you redeemed.

Points are valid for one year from your Pevonia Rewards anniversary date. On your anniversary date each year, your points reset to zero (0) and you start accumulating new points.

On your anniversary date, even though your points reset to zero (0), your tier status is determined by the amount spent on qualifying purchases in the prior year.

This is the anniversary of the date when you enrolled in the Pevonia Loyalty Rewards program if you joined after November 16th, 2020 and occurs on a 12-month cycle. For example, if you joined Pevonia on January 1st, 2021, your anniversary date would be January 1st, 2022, and every 1st of January each year following. Existing accounts anniversary will be November 16th.

Your anniversary date is shown in your Pevonia Loyalty Rewards account.

In year one of your Pevonia membership, your tier status is determined by the amount spent on qualifying purchases during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points decrease when you redeem them for points benefits and reset each year on your anniversary date, your tier status for the year is determined by the amount spent on qualifying purchases during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.

You can check your Pevonia account status by visiting your account at https://www.pevonia.com/account.php where you can track your current points, loyalty rewards level and available benefits. All points are pending until your order ships, at which time they are added to your account and may be redeemed for qualifying rewards. Keep in mind that it may take up to 24-48 hours from the time your order ships for points to appear in your account.

It may take up to 24-48 hours from the time your order ships for points to appear in your account.

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. You will remain in your tier before the purchase. If it is found that an order is obtained through fraudulent or other activity that violates the Pevonia Loyalty Terms & Conditions, those points and your tier status, if applicable, will also be reversed.

Your Pevonia loyalty offers, and rewards can be redeemed on www.pevonia.com at checkout with your purchase when you are logged into your account. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account at https://www.pevonia.com/account.php . You may redeem one reward per transaction on www.pevonia.com based on your earned points. Details on event rewards will be provided for each event.

Rewards can only be redeemed when making a purchase on www.pevonia.com.You must be logged in to your Pevonia account to accrue and use your benefits.

Once you create your Pevonia account you are automatically awarded your birthday points on your birthday according to the tier you are in at that time. This is our way of celebrating YOU on your very special day. Your birthday points can be applied at any time to any applicable program reward during your one-year membership (from date of joining). After logging in to your account please visit https://www.pevonia.com/rewards1/ to enter your birthday. The total number of birthday points per loyalty tier is as follows:

  • Tier 1 Bronze Level Birthday Reward = 50 points
  • Tier 2 Silver Level Birthday Reward = 100 points
  • Tier 3 Gold Level Birthday Reward = 150 points
  • Tier 4 Platinum Level Birthday Reward = 200 points

Starting at 100 points you are eligible to redeem your rewards for $ off your order. Starting at 500 points, you are eligible to redeem your points for a free product and at 600 points you are eligible to redeem your points for a Free Full-Size product with any purchase on www.pevonia.com. You may redeem one reward per transaction on www.pevonia.com based on your earned points. Product rewards are subject to availability and cannot be exchanged or returned for points, another product, or a monetary refund. Rewards redemption cannot be combined with coupon offers or subscriptions.

To redeem points for a free product with an order, login to your account and add the products you would like to purchase to your cart. You cannot have any subscriptions in this order, and you cannot use any coupon codes when redeeming a free product. You must have at least one item in your cart. Go to MY ACCOUNT / My Rewards. Scroll down to REDEEM FOR PRODUCTS. Choose the free product you would like and have enough points for by clicking the REDEEM NOW box. If you are eligible, you will see a YES, ADD IT box, click this box. If you see a notice “Product has been successfully added to your cart” then go to your cart and confirm it has been added. If you add a coupon code or redeem points for $ off the free product will be removed from your cart. You can start over and add your free product again which will remove the coupon code.

To redeem points for $ off your order, login to your account and add the products you would like to purchase to your cart. You cannot have any subscriptions in this order, and you cannot use any coupon codes when redeeming points. At checkout you will see a box above the coupon code box. If you do not see this box then you are not logged in to your account. You will see how many points you have to redeem, use the drop down to choose your reward amount and click the APPLY box. Check your order to confirm it has been added. If you add a coupon code to your order, your points redemption will be removed from your cart. You can start over and apply the points again which will remove the coupon code.

Free Standard Shipping for orders of $75+ is offered to all customers in the contiguous US (excludes AK & HI). You must select “Free” shipping at checkout and be logged into your Pevonia account. This is a sitewide benefit applicable for all customers. Orders under $75 qualify for $12 Flat Rate Shipping in the contiguous US (excludes AK & HI).

No. Full size products received as a reward or other products received using redemption points from the program, cannot be returned, or exchanged for money or any other products or points.

Yes. Points expire on your anniversary date, at which time they reset to zero (0). You must redeem your available points before your anniversary date, or your eligible points benefits and product rewards will expire on your anniversary date each year.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

No. Your membership does not expire if you have an active account on pevonia.com.

Yes. Pevonia may, in its sole discretion, cancel, modify, restrict or terminate the Pevonia Loyalty Rewards Program or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits.

Pevonia, at its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Pevonia Terms & Conditions and/or our website Terms & Conditions.

You can update your information by visiting your account online. You have the right to access your personal information and the right to correct and/or update your personal information within your account. For more information, see the Pevonia Terms & Conditions and Pevonia Privacy Policy.

If you have questions related to your membership account, please contact Customer Service 1-800-PEVONIA (1-800-738-6642).

You can reset your password on www.pevonia.com by selecting ‘Forgot My Password’ at the login page.

No. Neither accounts nor Pevonia points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.

No. Points and benefits earned through Pevonia Loyalty Rewards have no cash value, are non-transferable, and you have no property rights to the points and benefits. Products received as a Pevonia reward cannot be returned or exchanged for money or for any other products or points.

Yes. We reserve the right to change, without notice, Pevonia Loyalty Rewards benefits, how you achieve each Pevonia loyalty reward tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Pevonia activity.

We reserve the right to place limits on the number of purchases or activities that are eligible for Pevonia Loyalty Rewards and/or for points and benefits, in any given time period or for the duration of Pevonia Loyalty Rewards, and/or any combination thereof.

We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of Pevonia Loyalty Rewards, and/or any combination thereof.

You can opt out of receiving Pevonia or Pevonia Loyalty Rewards emails at any time by clicking on the link at the bottom of each email communication. Please see our Privacy Policy for more information on managing your email preferences. Pevonia emails provide you with news on the latest looks, launches, tips, trends, offers and more. If you opt-out of Pevonia Loyalty Rewards related emails, you will no longer receive emails regarding your Pevonia Loyalty Rewards status or the program benefits or rewards that may be available to you.

We are honored to continue serving you as we navigate these challenging times together due to the pandemic. Pevonia International is ready to assist you in addressing your skincare needs to ensure your crucial investment in your skin’s health and radiance continues without interruption.

Increased Safeguard Measures
In an effort to avoid the potential spread of COVID-19, Pevonia International took quick and serious measures to further safeguard our employees, our customers, and our products:

  • Exempting employees from reporting to work if symptomatic or have symptomatic household/close-proximity family members
  • Increased sanitizing by maintenance across all buildings/departments
  • Sterilizing stations/sanitizing products are readily available to all employees across all buildings/departments
  • All employees are required to undergo a temperature check upon arrival, to practice social distancing, and to follow the Centers for Disease Control and Prevention guidelines
  • Limited employee travel
  • Close monitoring of employee health/visible symptoms by department heads and leadership
  • Ongoing employee communication regarding CDC COVID-19 prevention recommendations
  • Increased monitoring of already stringent quality control guidelines in place during the product formulating, filling, and packaging process
  • Employees at our proprietary laboratory and headquarters provided medical-grade face masks and surgical gloves

We will continue to closely monitor all CDC updates and state/city mandates in the event additional safeguards are needed.

Still have questions? Please contact Customer Service at 1-800-PEVONIA (1-800-738-6642)

#BeWellBeSafeBeBeautyFull