ENJOY FREE SHIPPING AND EASY RETURNS!

FAQ

How do I create an account?

Creating an account is fast and easy, and youll enjoy early access to special offers.  There are two ways to create an account.  Simply make a purchase and follow the instructions during checkout to Create An Account.  Or, you can simply click on My Account in the top, right corner and it will give you the option of Creating A New Account.

 

How do I recover my password?

Click on My Account in the top, right corner.  Then click on Forgot My Password. Check your email. 

 

How do I return a product?

Simply login to your account, click on the order number and request an RMA or call us from 8-4 PT, Monday - Friday at 1-714-258-8301. We’re happy to help!

 

Once you receive your RMA, you can ship the product back. To make it fast and easy:

 

Pack your return carefully and include a completed Return Form or the RMA number and mail it to:

 

    Pevonia International West

    Attn: Pevonia Shop Returns

    15773 Gateway Cir

    Tustin, CA 92780

 

 

How do you ship?

We ship via UPS within the US and US Territories.  Shipping options are:

 

-    FREE UPS ground shipping on ALL orders (5-7 business days)

-    UPS 3 Day Select

-    UPS 2nd Day

-    UPS Next Day

 

 

How do I get my promotional Gift Card?

Promotional Gift Cards are sent via email within 7 business days of when they’re earned.  Promotional Gift Cards expire 2 months after they’re sent.